Refund Policy

If a generation fails or times out, its credits are refunded automatically. This is enforced in code, not by support tickets. A prompt or upload rejected by moderation is never charged.

Completed generations are final: the compute was spent producing your output. Credit purchases and membership fees are non-refundable except where required by law. Canceling a membership stops future billing at the end of the paid period; credits already granted stay in your account per the credit-expiry terms below.

You can cancel a membership at any time from your account. Cancellation stops future billing at the end of the current paid period, and you keep access through that period. Pack credits in your balance are not withdrawn when you cancel.

Plan credits — the monthly allowance included with a membership — refresh at the start of each billing month and do not roll over. If you cancel, they remain usable until the end of the period you have already paid for.

Pack credits — bought separately in a one-time pack — do not expire while your account is active, and are not withdrawn when you cancel. Generations spend plan credits first, so pack credits are used only once the month's allowance is gone.

We reserve the right to expire pack credits on accounts with no generation activity for 12 consecutive months; any generation resets that clock. Before any pack credits expire we will send notice to your account email at least 30 days, 7 days, and 1 day in advance. We do not currently enforce this, and not enforcing it for any period is not a waiver of the right to enforce it after notice. Any future enforcement applies prospectively.

Payments are processed securely by our payment processor. If you believe you were charged in error, or a failed generation was not refunded, contact support@dolly.to and we will make it right. This policy forms part of our Terms of Service.