Terms of Service

Dolly ("Dolly", "we", "us"), operated by Tristan Hakert (Texas, USA), provides an AI image, video, voice and music generation service — including an AI agent that plans and runs generations on your behalf — at this site, its API and its MCP interface. By creating an account or using the service you agree to these terms. If you don't agree, don't use the service.

Dolly turns text prompts (optionally with your reference images) into images and video using third-party model providers. Generation is probabilistic: the same prompt can produce different results, and results may not match what you imagined. We may add, remove, or reprice models at any time; the price shown at generation time is what you pay.

You're responsible for activity under your account. You must be at least 18 years old to use Dolly — everywhere, regardless of any lower local age of digital consent — and legally able to enter this agreement. One account per person. Accounts we reasonably determine to be duplicates of an existing account may be closed or merged.

Video may wait for a card check. Automated abuse signals at signup (see the Privacy Policy for exactly what those are and how to get a human review) can hold video generation on a new account until a payment card is verified. The check itself charges nothing, and it never affects credits you have paid for.

Generation is paid for in prepaid credits; every model's price is published in dollars and charged in credits (1 credit = $0.01 of listed generation price). Credit packs are one-time purchases; memberships grant credits each billing cycle and renew until canceled. Payments are processed securely by our payment processor; its terms apply to the payment transaction itself.

Annual billing. Annual plans bill once per year and grant a full year of credits when each annual invoice is paid. Where an annual plan is discounted against monthly billing, the discount is shown on the pricing page; plans without a discount are priced at twelve times the monthly price. Switching between monthly and annual billing is not currently supported — pick the cycle you want at purchase. Plan upgrades within a cycle apply immediately with a prorated charge and prorated credits; downgrades take effect at your next renewal.

Credits are a prepaid service balance, not money or property: they're non-transferable, have no cash value, and can't be redeemed for cash except where the law requires otherwise.

There are two kinds of credit and they behave differently. Plan credits are the monthly allowance included with a membership. They refresh at the start of each billing month and do not roll over: whatever is unused at the end of a month is not carried forward. Pack credits are credits you buy separately in a one-time pack. They do not expire while your account is active.

Generations are charged to your plan credits first and to your pack credits only once the month's plan credits are used up, so the credits that expire are always spent before the credits that do not.

If a generation fails, times out, or is blocked by our content check, its credits are refunded automatically. This is enforced in code, not by support tickets. A prompt or upload rejected by moderation before generation is never charged at all.

Completed generations are final: the compute was spent producing your output. Credit purchases and membership fees are non-refundable except where required by law. Canceling a membership stops future billing at the end of the paid period; credits are treated as described in section 6.

Plan credits — the monthly allowance included with a membership — refresh at the start of each billing month. Unused plan credits do not roll over and are not carried into the next month. If your membership ends, plan credits remain usable until the end of the period you have already paid for.

Pack credits — credits bought separately in a one-time pack — do not expire while your account is active, and are unaffected by the monthly refresh. Generations spend plan credits first, so pack credits are only used once the month's allowance is gone.

We reserve the right to expire pack credits on accounts with no generation activity for 12 consecutive months; any generation resets that clock. Before any pack credits expire under this section we will send notice to your account email at least 30 days, 7 days, and 1 day in advance. We do not currently enforce this, and our not enforcing it for any period is not a waiver of the right to enforce it after notice as described here. Any future enforcement applies prospectively.

This section is Dolly's acceptable use policy, and it applies to everything you create or upload through any interface — the site, the agent, the API, and MCP. You may not use Dolly to create or upload:

Infringing content: recognizable copyrighted characters, franchise properties, or brand assets you don't have rights to. Real-person content: depictions of recognizable public figures, or any sexual, sexualized, or intimate depiction of any real person, famous or not. Ordinary photos of yourself or consenting adults used as references are a core, intended use. Content involving minors: any sexual, suggestive, or exploitative content involving minors, real or generated, is prohibited absolutely; violations end the account and are reported where the law requires. Hateful or violent content: hate symbols, ideology glorification, or instructions for real-world violence.

How this is enforced. Prompts and reference uploads pass automated moderation before any generation runs, and a rejected prompt or upload is never charged. Generated media also passes an automated content check before it is delivered to you; a generation blocked by that check is discarded — the blocked media is never stored — and its credits are refunded automatically under section 5. The model providers additionally apply their own safety systems, which can refuse a generation on their side. Repeated serious rejections throttle the account temporarily; persistent infringement attempts flag the account for review and may lead to suspension or termination under section 15.

You keep all rights to images and video you upload, and you must have the right to upload them. You grant us the license needed to operate the service: hosting your content, sending it to model providers to run your generations, and running moderation over it.

To the extent we hold any rights in your generated outputs, we assign them to you. You're responsible for how you use outputs. Note that purely AI-generated works may not qualify for copyright protection in some jurisdictions, and models can produce similar outputs for different users.

How your generated media is served. Finished images, video, voice, and music are delivered over a public content-delivery link with a long, random, effectively unguessable address. That link is not password-protected and does not require signing in: anyone who has the link can view or download the file — for example if you share it, paste it somewhere, or it ends up in a browser's history or a chat. Because the address can't practically be guessed, your media is not listed anywhere and won't turn up in search, but you should not treat generated media as fully private. If something needs to stay private, don't share its link; deleting the generation removes the file from storage.

Generated media and reference uploads are stored until you delete them. Deleting a generation removes its media files from storage; the billing record of the job (what was charged and refunded) is retained as a financial record. Uploads rejected by moderation are never stored, only a content fingerprint and the verdict are logged. To close your account, or to have all of your stored media removed at once, email support@dolly.to and we will action it; financial and moderation records are retained as required for legal, accounting, and safety purposes.

Outputs are generated by automated systems and may be inaccurate, distorted, or unsuitable for your purpose. They are not factual claims or professional advice. Provider-side safety systems may block some generations; blocked generations are discarded and follow the refund rules in section 5.

By default, nothing generates until you approve it. When the agent proposes a generation it shows an approval card naming the model, the settings and the exact price in credits, and no credits move until you press Approve. This is enforced on our servers, not in your browser. One Approve covers everything on that card at the total shown; replying with a change request instead cancels the open cards and nothing is charged.

Auto-run. Auto-run is an account setting, off by default. If you enable it, you authorize the agent to approve its own proposals — spending your credits without a per-item approval click — up to the per-turn credit limit you set when enabling it (you choose the number; it can be changed or turned off at any time in your account). The server approves through the same path as a manual click, so the same ceilings and refusals apply, and every charge appears in the chat transcript as the same priced cards you would otherwise have clicked. A proposal that would take the turn past your limit stops and waits for your click. Pressing Stop, or turning auto-run off, takes effect before the next spend. Independent hard per-request ceilings apply on top of your limit.

What is and isn't refunded. Failed, timed-out, and moderation-blocked generations refund automatically under section 5 — this applies equally to auto-run spends. A generation that completed but that you (or the agent's own quality review) simply don't like was still produced, and is still charged; a replacement is a new charge. Enabling auto-run does not change any refund rule.

This section is about the agent only. Generations you submit through the studio pages, our API or our MCP interface are charged when you submit them; there is no approval step on those paths.

Concurrency. Each plan allows a set number of generations in-flight at the same time, published on the pricing page; a batch counts as the number of outputs it produces. Requests over your plan's limit are refused with an error and can be retried when a slot frees up — nothing over-limit is ever charged.

Priority handling. Where a plan includes priority handling, it works exactly as described on the pricing page: submission to the model provider is immediate for every plan, and priority applies to our result-processing stage — jobs on priority plans are selected, retried, and delivered first there. Priority never delays another account's refunds or timeouts.

Rate limits. We apply reasonable per-account rate limits — including burst and hourly submission limits, a daily allowance of agent conversation turns that scales with plan, and temporary throttles after repeated serious moderation rejections — to keep the service reliable and to prevent abuse. Limits may change; the app tells you when you hit one, and hitting a rate limit never charges credits.

If you believe content on Dolly infringes your copyright, send a notice with the statutory elements (identification of the work, the infringing material's location, your contact details, good-faith statement, accuracy statement, and signature) to dmca@dolly.to. We respond to valid notices, accept counter-notices, and terminate repeat infringers.

Dolly runs an affiliate program with its own program terms — commission rates, attribution windows, payout schedule, and conduct rules (no self-referrals, no bidding on Dolly brand keywords, commissions voided for fraudulent or misleading referrals) — published on the affiliates page. Participating in the program means agreeing to those terms in addition to these; the program runs on a third-party affiliate platform whose own terms govern your affiliate account there.

You may stop using Dolly at any time; section 9 covers your media on closure. We may suspend or terminate accounts that violate these terms, for serious or repeated violations of section 7, immediately. Where an account is terminated for cause, remaining credits may be forfeited to the extent permitted by law; in all other cases, contact us about remaining balances.

The service is provided "as is" and "as available", without warranties of any kind, express or implied. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, and our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim arose. Some jurisdictions don't allow certain limitations; where that's you, these apply to the fullest extent they lawfully can. These terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules, and any dispute will be resolved in the state or federal courts located in Texas.

We may update these terms; material changes will be announced by email or on the site before they take effect, and continued use after that is acceptance. A summary of changes is kept in the changelog below. Questions: support@dolly.to.